Terms and Conditions

Brent Man and Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Brent Man and Van provides man and van, removals, and associated services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, firm, or organisation requesting the services of Brent Man and Van.

Company means Brent Man and Van, providing man and van and removal services.

Services means any removal, collection, delivery, loading, unloading, packing, or related services provided by the Company.

Goods means all items, belongings, furniture, equipment, and other property in respect of which the Services are provided.

Job means an individual booking or assignment for the provision of the Services.

Service Area means the locations in which the Company offers its man and van and removal services, including but not limited to residential and commercial addresses within the Companys normal operating region.

2. Scope of Services

The Company provides man and van and removal services, including the collection, transportation, and delivery of Goods, as well as loading and unloading at the Clients request. Additional services such as packing, disassembly, and reassembly may be offered where agreed in advance.

The exact scope of a Job, including the number of staff, size of vehicle, service area coverage, and specific tasks to be performed, will be confirmed at the time of booking based on the information supplied by the Client.

3. Booking Process

3.1 Booking Request

The Client may request a booking by providing accurate details of the required Services, including addresses, property access information, approximate volume of Goods, preferred date and time, and any special requirements. Quotations are based on the information given by the Client at the time of enquiry.

3.2 Confirmation of Booking

A booking is only confirmed once the Company has accepted the Clients request and provided written or electronic confirmation of the Job details. The Company reserves the right to refuse any booking at its discretion.

3.3 Changes to Bookings

Any changes to the date, time, addresses, or scope of the Services must be requested by the Client as early as possible. The Company will use reasonable efforts to accommodate changes but cannot guarantee availability. Changes may result in an adjustment to the quoted price.

4. Pricing and Quotations

4.1 Quotations

Quotations are provided based on the information supplied by the Client. They may be offered as a fixed price, an hourly rate, or a minimum charge plus additional time, depending on the nature of the Job.

4.2 Variation in Price

The Company reserves the right to adjust the price if:

There are additional Goods or items not disclosed at the time of quotation.

Access conditions are significantly different from those described, for example additional flights of stairs, long walking distances, restricted vehicle access, or waiting times.

The Job takes longer than anticipated due to factors beyond the Companys control, including but not limited to traffic, delays caused by the Client, or unforeseen difficulties with the Goods.

4.3 Additional Charges

Additional charges may apply for toll roads, parking, congestion charges, storage, packing materials, or other costs reasonably incurred in the performance of the Services. Where possible, such charges will be notified to the Client in advance.

5. Payments

5.1 Payment Terms

Unless otherwise agreed in writing, payment is due on completion of the Job or, for longer or larger assignments, in advance or by way of a deposit and balance arrangement. The applicable payment terms will be confirmed at the time of booking.

5.2 Accepted Methods of Payment

The Company accepts commonly used payment methods as communicated at the time of booking. It is the Clients responsibility to ensure that funds are available to meet payment when due.

5.3 Late Payment

If payment is not received when due, the Company may charge interest on overdue sums at a reasonable rate and may suspend or refuse further services until full payment has been received.

6. Client Responsibilities

The Client agrees to:

Provide accurate and complete information regarding the Goods, addresses, access, parking, and any relevant restrictions.

Ensure that parking is arranged or permits are obtained where necessary, and to cover any parking costs or fines incurred as a result of insufficient arrangements.

Ensure that Goods are properly packed and ready for transport, unless packing services have been specifically requested and agreed.

Be present, or ensure that a responsible representative is present, at the agreed addresses during collection and delivery to provide access, instructions, and confirmation of completion.

Comply with all relevant laws and regulations regarding the Goods to be transported, including any restrictions on prohibited or hazardous items.

7. Cancellations and Amendments

7.1 Cancellation by the Client

The Client may cancel a booking by providing notice to the Company. Any applicable cancellation charges will be determined by how much notice is given before the scheduled start time.

If cancellation occurs with reasonable notice as communicated by the Company at the time of booking, no cancellation fee may be payable. Where cancellation occurs at short notice, the Company may charge a percentage of the quoted price or a minimum charge to cover lost time and costs.

7.2 Rescheduling

Where the Client wishes to reschedule a Job, the Company will use reasonable efforts to accommodate the new date and time, subject to availability. Rescheduling at very short notice may be treated as a cancellation and rebooking, and may incur charges.

7.3 Cancellation by the Company

The Company reserves the right to cancel or postpone a Job due to reasons beyond its control, including but not limited to severe weather, vehicle breakdown, staff illness, safety concerns, or legal restrictions. Where possible, an alternative date or time will be offered. The Company will not be liable for any indirect or consequential losses arising from such cancellation or postponement.

8. Access, Loading, and Delivery

The Client must ensure that adequate access is available for the Companys vehicles and staff at both collection and delivery addresses within the service area.

The Company is not responsible for difficulties caused by narrow roads, low bridges, weight restrictions, or other access limitations. Additional time or labour required to resolve such issues may be chargeable.

Where access is restricted or unsafe, the Company may refuse to carry out part or all of the Job, or may agree alternative arrangements at an additional cost, such as extra staff or walking distances from the nearest safe parking location.

9. Goods Not Accepted for Removal

The Company will not accept responsibility for the removal or transport of the following items unless expressly agreed in writing in advance:

Hazardous, flammable, explosive, or corrosive materials.

Illegal goods or substances.

Perishable, refrigerated, or temperature-sensitive items.

Livestock, animals, or plants that require special handling or licences.

Valuables such as cash, jewellery, important documents, or items of exceptional value, unless specifically disclosed and agreed.

If such items are included without the Companys knowledge, the Company shall have no liability for loss, damage, or deterioration, and the Client shall be responsible for any resulting costs or legal consequences.

10. Liability and Limitations

10.1 Duty of Care

The Company will take reasonable care in handling and transporting the Clients Goods and will use appropriate methods for loading, securing, and unloading.

10.2 Limits of Liability

The Companys liability for loss of or damage to Goods, whether arising from negligence or otherwise, shall be limited to a reasonable amount taking into account the nature, condition, and value of the Goods and the price paid for the Services.

The Company will not be liable for:

Normal wear and tear, minor scuffs, or superficial marks arising from handling.

Damage to Goods packed by the Client or by a third party not acting on behalf of the Company.

Damage arising from inherent defects, poor construction, or pre-existing damage.

Loss or damage where the Client or their representative signs to confirm that the Job has been completed without making a note of any issues.

10.3 Indirect and Consequential Loss

The Company shall not be liable for indirect or consequential loss, including loss of profit, loss of use, inconvenience, or emotional distress arising out of or in connection with the Services.

10.4 Time Limits for Claims

Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and, in any event, within a reasonable time after completion of the Job. The Client must provide evidence of the loss or damage and allow the Company a reasonable opportunity to inspect the Goods and investigate the claim.

11. Insurance

The Company maintains appropriate insurance cover for its operations as required by law. The Client is responsible for ensuring that the value of their Goods is adequately insured, either through their own cover or, where offered, additional cover arranged separately. The extent of any insurance provided by the Company, and any applicable limits, will be communicated on request.

12. Waste, Disposal, and Environmental Regulations

12.1 Waste Handling

The Company complies with applicable waste and environmental regulations relating to the transport and disposal of unwanted items. Where the Client requests removal of items for disposal or recycling, this must be clearly stated at the time of booking.

12.2 Prohibited Waste

The Company will not carry or dispose of hazardous waste, clinical waste, chemicals, asbestos, or any materials requiring specialist handling licences. The Client must not present such items for removal.

12.3 Lawful Disposal

Where the Company agrees to remove items for disposal, it will use authorised facilities and will take reasonable steps to ensure compliance with relevant regulations. The Client remains responsible for any waste that is not accurately described or is presented in breach of legal requirements.

13. Delays and Events Beyond Control

The Company will make reasonable efforts to arrive and complete the Job within agreed times, but timing cannot be guaranteed. The Company is not liable for delays or failure to perform where such delay or failure is due to events beyond its reasonable control, including but not limited to traffic congestion, accidents, extreme weather, road closures, public events, mechanical breakdowns, or industrial action.

14. Conduct and Health and Safety

The Company expects its staff and the Client to behave in a courteous and respectful manner. Abusive, threatening, or unsafe behaviour may result in immediate suspension or termination of the Job without liability to the Company.

The Company reserves the right to refuse to carry out work where, in its reasonable opinion, it would put staff, vehicles, or property at undue risk. This includes unsafe lifting conditions, hazardous environments, or instructions that would breach health and safety regulations.

15. Data Protection and Privacy

The Company collects and processes personal data such as names, addresses, and contact details for the purpose of providing the Services, administering bookings, and handling payments. The Company will take reasonable steps to keep such data secure and will not share it with third parties except where necessary for the performance of the Services, compliance with legal obligations, or with the Clients consent.

16. Complaints and Dispute Resolution

If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied. The Company will aim to resolve complaints promptly and fairly.

Any dispute arising out of or in connection with these Terms and Conditions which cannot be resolved amicably may be referred to an appropriate dispute resolution process or handled through the courts, as set out under Governing Law.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. General Provisions

18.1 Entire Agreement

These Terms and Conditions, together with any written confirmation of booking and any other documents expressly incorporated, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions or understandings.

18.2 Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed severed, and the remaining provisions shall continue in full force and effect.

18.3 No Waiver

Failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy or any other rights or remedies.

18.4 Updates to Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Clients booking will apply to that Job. Clients are encouraged to review the Terms and Conditions periodically.

By placing a booking with Brent Man and Van, the Client confirms that they have read, understood, and agree to these Terms and Conditions.