Brent Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Brent Man And Van provides removal, transport, loading, unloading and related man and van services to customers in the UK. By making a booking, the customer agrees to be bound by these terms, together with any written quotation, booking confirmation, or service notes agreed in advance. These terms are designed to create a clear understanding of what is included in a standard man and van service, what the customer must provide, and how both parties will manage the move safely and fairly.

The purpose of these terms is to ensure that each Brent man and van booking is handled professionally and in a way that is practical for domestic and commercial customers. While every job is different, the same core principles apply: accurate information must be supplied at the time of booking, access arrangements must be suitable for the agreed service, and any additional charges must arise only where the scope of work changes or the customer requests extra services. These terms should be read carefully before confirming any booking.

Nothing in these terms affects your statutory rights as a consumer under UK law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. The service is provided on the basis that the customer has authority to arrange the move, confirms ownership or lawful control of the items involved, and accepts responsibility for ensuring that the goods or waste handed over for transport are lawful to move and properly described.

1. Booking Process

Bookings for Brent Man And Van are usually made after the customer provides details of the items to be moved, collection and delivery locations, access conditions, preferred dates, and any special requirements such as stairs, long carries, fragile items, dismantling, assembly, or waiting time. A quotation may be issued based on the information supplied. Quotations are normally estimates unless expressly confirmed as fixed-price bookings. If the customer gives incomplete or inaccurate information, the final price may be adjusted to reflect the actual work required.

A booking becomes binding only once the customer has accepted the quotation or price, provided any requested deposit or prepayment, and received confirmation from the service provider. Acceptance may be given in writing, by email, text message, online confirmation, or any other agreed method. The customer is responsible for checking the confirmation details, including date, time window, addresses, and job description, and must notify the provider promptly if any corrections are needed.

2. Service Scope and Customer Responsibilities

The standard man with van or man and van service includes loading, transport, and unloading of agreed items. Additional tasks, such as packing, dismantling, reassembly, carrying items from upper floors, or disposal of unwanted goods, may be available only if agreed in advance and may incur extra charges. The customer must ensure that items are ready to move at the agreed time, are safely packed where necessary, and do not contain prohibited, dangerous, illegal, or undeclared contents.

The customer must provide reasonable access to the collection and delivery points. This includes making sure that parking, entry, lift use, loading bay arrangements, and any permits or permissions are available where required. If access is delayed or unavailable, waiting time, abortive journey charges, or rescheduling fees may apply. The customer should also ensure that the vehicle can legally and safely stop near the property for loading and unloading.

3. Timing, Delays and Changes to the Booking

All collection and delivery times are estimates unless a specific timed service has been agreed in writing. Factors such as traffic, weather, road closures, loading conditions, and previous job overruns may affect arrival times. The provider will aim to perform the service within a reasonable window, but no guarantee is given that the vehicle will arrive at an exact minute unless expressly agreed. Any delays caused by circumstances beyond reasonable control will not normally entitle the customer to compensation.

4. Payments

Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due on completion of the service, before unloading is finished, or in advance for certain bookings. The provider may request a deposit to secure a date, especially for larger moves, weekend work, or short-notice jobs. Deposits are non-refundable except where the provider cancels the booking or agrees otherwise in writing.

Accepted payment methods may include bank transfer, card payment, cash, or other methods communicated during booking. Where payment is made by bank transfer, funds must clear in full within the agreed time. The provider may withhold completion, unloading, or release of goods until payment has been received in full. If payment is not made on time, the customer may be charged reasonable recovery costs, late fees where lawful, and expenses incurred in pursuing the debt.

Any quote excludes unforeseen costs unless stated otherwise. Additional charges may apply for extra labour, extra mileage, congestion, parking fines caused by the customer’s instructions or failure to arrange suitable parking, waiting time, bulky items, difficult access, or changes requested after the booking has been confirmed. The customer will be informed of material changes where reasonably practicable before the additional work is carried out.

5. Cancellations and Amendments

The customer may cancel or reschedule a booking by giving notice as early as possible. If cancellation occurs before the vehicle has been dispatched, any refund or charge will depend on the notice period, any non-refundable deposit, and costs already incurred. If the vehicle has already been dispatched, arrived at the property, or completed part of the journey, the customer may be charged a proportionate fee for time, travel, and labour.

If the customer changes the date, address, service scope, or load size after confirmation, the provider may revise the price, availability, or completion time. If the revised terms are not accepted, the original booking may be treated as cancelled. The provider may cancel a booking where payment terms are not met, where the customer has supplied false or misleading information, where access is unsafe or unlawful, or where the work would breach applicable regulations or cause unreasonable risk.

Where the provider cancels a booking without fault by the customer, any prepaid amount for the cancelled service will be refunded unless the cancellation is due to circumstances beyond the provider’s reasonable control, in which case the provider will take reasonable steps to rearrange the booking or agree an alternative solution. The provider will not be liable for indirect loss arising from cancellation, including loss of earnings, missed appointments, or consequential losses.

6. Liability

The provider will take reasonable care when handling items, but the customer remains responsible for ensuring that goods are adequately packed, labelled, and suited to transport. Fragile, high-value, sentimental, antique, or irreplaceable items should be declared in advance and may require special handling. Unless specifically agreed in writing, the provider does not accept responsibility for items that are not properly protected, for pre-existing damage, or for damage caused by insufficient packing.

Where the provider is found legally liable for loss or damage to goods in its care, liability will be limited to the reasonable repair cost, replacement value, or declared value, whichever is lower and whichever is supported by evidence, subject always to any mandatory rights under law. The provider will not be liable for indirect, special, or consequential loss, loss of profit, loss of business, loss of opportunity, emotional distress, or any loss not caused directly by the provider’s proven negligence or breach.

The customer must notify the provider of any damage or missing items as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. Claims should include sufficient detail to allow investigation, including photographs where available. The provider may inspect the goods, packaging, access points, and circumstances of the damage before any decision on liability is made. Failure to allow a fair investigation may affect the outcome of a claim.

7. Prohibited Items and Safety

Customers must not hand over hazardous, explosive, corrosive, flammable, illegal, stolen, or otherwise prohibited items for transport unless the provider has expressly agreed in writing and the transport is lawful. This includes, without limitation, fuel, gas cylinders, chemicals, asbestos-containing waste, fireworks, firearms, controlled drugs, and any item that poses a health, safety, or legal risk. The provider may refuse to carry any item that appears unsafe or unsuitable.

The customer must tell the provider in advance if any item contains batteries, fluids, sharp components, medical materials, or other contents requiring special handling. The customer will be responsible for any loss, damage, contamination, fine, penalty, clean-up cost, or third-party claim arising from the failure to disclose such matters. The provider may stop work immediately if the load is unsafe or if continuing would breach health and safety requirements.

8. Waste Regulations

Where the service includes removal or disposal of unwanted items, all waste must be described accurately by the customer. The customer is responsible for ensuring that the waste is legal to remove and that no hazardous or regulated waste is included unless expressly agreed and lawfully handled. The provider will comply with relevant UK waste legislation, including the duty to transfer waste only to authorised facilities or carriers as required by law.

The customer must cooperate with any reasonable requests for information about the origin, type, and contents of waste. The provider may refuse any item that cannot be lawfully accepted. If waste is discovered to be misdescribed, contaminated, or illegally included, the customer will be liable for all resulting costs, including disposal charges, administration, cleaning, and any penalties imposed by authorities. The provider may also report unlawful waste activity where required by law.

Any waste transfer documentation, collection note, or similar record must be completed truthfully and retained as required. The customer agrees not to request or encourage any disposal method that would breach environmental rules or local authority requirements. The service provider may, at its discretion, separate reusable items from waste only where this has been agreed in advance and does not create additional legal or safety issues.

9. Insurance and Risk

The provider is expected to maintain appropriate insurance for the nature of the service it offers, but insurance does not remove the customer’s duty to disclose relevant information and pack items properly. Risk in the goods generally passes in accordance with the stage of the service and the agreed arrangements. The customer should arrange their own insurance for high-value or unusual items where the level of cover provided by the provider may not be sufficient for the item’s full value.

10. Governing Law and Disputes

These terms and any dispute or claim arising from them are governed by the laws of England and Wales, unless the customer is normally resident in Scotland or Northern Ireland and mandatory consumer protections in those jurisdictions apply. The courts of the relevant part of the UK shall have jurisdiction over any dispute that cannot be resolved amicably between the parties. The provider and customer each agree to act reasonably and to attempt to resolve disagreements promptly and in good faith.

If a dispute arises, the parties should first try to settle it by providing clear written details of the issue, the date of the service, and any supporting evidence. No waiver of a right under these terms will be effective unless it is made in writing. These terms may be updated from time to time, but the version in force at the time of booking will apply to that booking unless the law requires otherwise.

By confirming a booking with Brent Man And Van, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions. The customer also confirms that they are authorised to accept them on behalf of any other person with an interest in the goods or property involved. These terms are intended to support a reliable, lawful, and transparent Brent man and van service for domestic and commercial customers across the UK.